Terms of Service
Last updated: 2026/10/10
Welcome to Kemai | Business CRM (the "Service"). The Service is provided by Campulse Insight Corp. ("we", "us"). By signing up for, signing in to, or using the Service, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please stop using the Service.
Scope
These Terms apply to kemai.campulse.tw, all of its subdomains, and any custom domains customers connect to the Service.
If you use the Service on behalf of a company, team or other organization, you represent that you are authorized to accept these Terms on its behalf, and these Terms bind that organization.
The Service
The Service is a multi-tenant, cloud-based customer relationship management system offering core features such as contacts, companies, deals, activities and tasks, with optional add-on modules.
We may add, change or discontinue features to improve the Service. We will announce changes that materially affect you on our website or by email in advance.
Accounts and workspaces
You may sign up and create a workspace with an email address or a Google account. When using an account, you agree to:
- Provide true and accurate information and keep it up to date.
- Keep your password and sign-in methods secure and not share your account with others.
- As a workspace owner or admin, be responsible for inviting members, assigning roles and permissions, and for activity within the workspace.
- Notify us immediately if you become aware of any unauthorized use of your account.
Acceptable use
When using the Service, you must not:
- Violate the laws of Taiwan (R.O.C.) or use the Service for any unlawful purpose.
- Collect, process or use other people's personal data without the notice or consent required by the Personal Data Protection Act, or send unsolicited advertising.
- Upload or distribute content that infringes intellectual property, privacy or other rights of others.
- Attempt to access data in other workspaces, bypass access controls, or otherwise interfere with or disrupt the Service.
- Reverse engineer or decompile the Service, or resell or rent the Service without our written consent.
Customer data
Data you create in or import into your workspace ("Customer Data") belongs to you or the organization you represent. You authorize us to store and process Customer Data to the extent necessary to provide, maintain and improve the Service.
If Customer Data contains personal data of others, you are responsible for obtaining it lawfully and giving the required notice; we process it only as your service provider.
A workspace can use share links (for example the customer online quote in the Quotes add-on) to let people outside the workspace, such as your customers, view a document and reply online. The name, message and reply they enter on the shared page are also Customer Data. You are responsible for giving share links and access codes only to the right people and keeping them safe; you can regenerate or disable a link at any time. Whether an online reply (for example accepting a quote) forms a contract or has other legal effect depends on your agreement with the other party and applicable law; we only provide the record.
See our Privacy Policy for how we handle personal data.
Fees and payment
Plans, add-on modules and prices are as published on our website. After a trial ends, a paid subscription is required to continue using paid features.
Subscription billing and renewals are managed by the subscription platform Recur (recur.tw), and payments are charged on a recurring basis through PAYUNi. Subscriptions renew automatically until cancelled. Cancellation takes effect at the end of the current billing period; fees already paid are non-refundable except as required by law.
We will give at least 30 days' notice before changing prices. New prices apply from the next billing period.
Intellectual property
The software, interface design, trademarks and documentation of the Service are owned by us or our licensors. Except as expressly permitted by these Terms, you may not copy, modify or distribute them.
We may freely use any suggestions or feedback you provide to improve the Service without compensation.
Third-party services
The Service may integrate with third-party services such as Google, LINE, Recur or PAYUNi. When you use these integrations, you must also comply with those third parties' terms and privacy policies. The availability of third-party services is outside our control.
Availability and changes
We make reasonable efforts to keep the Service running reliably, but it may be suspended or interrupted due to maintenance, equipment failure, network issues, force majeure or other causes beyond our control. We will announce planned maintenance in advance where possible.
Termination
You may stop using the Service at any time. A workspace owner may request, in writing from the owner's email address to our contact address, an export or deletion of the entire workspace; all paid subscriptions of the workspace must be canceled before deletion. Deleting a sign-in account is not currently available, but you may still request deletion of your personal data under the Privacy Policy.
If you breach these Terms, we may suspend or terminate your account after notice; in serious cases or where the security of the Service is at immediate risk, we may suspend it without notice.
When a workspace is deleted, its Customer Data is deleted immediately and cannot be recovered. Please export any data you need before requesting deletion.
Disclaimer and limitation of liability
The Service is provided "as is". To the extent permitted by law, we do not warrant that the Service will be error-free or uninterrupted, and we are not responsible for business decisions you make using the Service.
Where we are liable for damage you suffer, except in cases of intent or gross negligence, our total liability is limited to the fees you actually paid us in the 12 months before the damage occurred. This does not affect your rights under the Consumer Protection Act.
Changes to these Terms
We may amend these Terms. Amendments will be posted on this page with an updated date, and we will notify you by email of changes that materially affect you. By continuing to use the Service after amendments take effect, you agree to the amended Terms.
Governing law and jurisdiction
These Terms are governed by the laws of Taiwan (R.O.C.). Both parties agree that the Taiwan Taoyuan District Court shall be the court of first instance for any dispute arising from these Terms or the Service, unless otherwise required by mandatory law.
Contact us
If you have any questions about this document, or wish to exercise your rights regarding personal data, please contact us:
Campulse Insight Corp. (領智創匯顧問股份有限公司)
Tax ID (Unified Business No.): 60535046