In development
Bring LINE customer chats into the CRM
Most customers in Taiwan reach out on LINE. Connect your Official Account to link chats with customer records, so follow-ups aren't scattered across personal phones. This module is in development.
Common pain points
Customers are on LINE, but the data isn't in your CRM
- 01
Chats on personal phones
Key promises and requests live only in one salesperson's LINE.
- 02
Who already replied?
Several people answer the Official Account, so replies get doubled or missed.
- 03
Old chats are hard to find
The customer says 'we discussed this' and you can't find it.
What you get
What we're planning
01 / LINE
Connect your Official Account
Connect via the Messaging API, with keys stored encrypted.
- Messaging API integration
- Encrypted keys
- Set up per workspace
02 / LINE
Chats matched to customers
Match LINE friends to contacts so chats appear on the customer timeline.
- Friends matched to contacts
- Chats logged to the timeline
- Shared context for the team
03 / LINE
Notifications from the CRM
Send quotes and reminders straight to the customer's LINE — no app to install.
- No app for customers
- Event-based messages
- Sending history kept
How to start
LINE Official Account
- 1
Book a demo
Tell us how you'd use it.
- 2
Early access
We'll let you know first when it launches.
- 3
Connect your account
Enter your channel details step by step.
- 4
Start using it
Customer chats flow into the CRM.
Try it yourself
Create a free workspace, then turn on the module under Plans & add-ons. Not sure it's a fit? Book a live demo.